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Terms of Service

You are requested to read the following points carefully before booking the consignment;
You may carefully note that your consignment must not contain any letter of communication which will infringe the INDIAN POSTAL ACT. 1983. Cheques, Drafts, Files, Stationery, Documents, Negotiable instruments, Banking papers, L.Cs and such other documents are not barred from being sent through courier service. We accept envelopes/parcels in good faith that they do not contain anything, which will infringe the Law. However the consignment should not contain any paper or documents which cannot be reconstructed in case of laws.

Consignments, which are of Hazardous Nature (Chemicals, Flammable Articles and Liquids) expressly prohibited by the RAILWAY/AIRPORT AUTHORITY OR ANY OTHER TRANSPORT AGENCY, shall not be accepted.

We request you not to enclose CASH in the courier consignment and not to book Jewels, Textiles, High value gift articles, Share Certificates and Travel documents. Our liability in cases of any Loss or Damage to the consignment shall not exceed Rs.100/- We request you to declare the value of the consignment in the consignment note at the time of booking. When you book your shipment, please ensure that whether the network has an office at the destination where your consignment should reach. If there is no office at the network kindly give special instructions to operations staff and ascertain the delivery details.

We request you to ensure that the consignment is properly packed with thick paper material to withstand the handling. You should book all Your TENDER DOCUMENTS in advance so as to reach their destinations on time. When booking such documents they should ensure that the Consignee’s full address, Designation, specific department name and Tender Opening Time are written legibly on the consignment. This will ensure prompt and speedy delivery. If more than one consignment is booked to the same consignee, it has to be ensure that the full address is written on all the consignments. Consignments addressed to Ministry Offices and Central Government Offices in New Delhi are put in the box at the gate, due to security reasons as per the direction of the Central Government. You have to hand over all their consignments before the specified CUT-OFF-TIME for on time delivery.

The Company shall not be liable for any loss arising due to confiscation of shipments by any Government Agencies due to lack of proper documents. You have to ensure their consignments if it contains valuable items. The company shall not be liable for any loss arising due to the causes beyond its control such as Floods, Accidents, Fire, Theft, War Etc., Every effort is made to adhere to the delivery schedule, but it may be delayed in the circumstances beyond the control. Octroi or any other charges levied by any Central/State/Local Authorities wherever applicable shall be extra and the consignor should pay it. The company is not liable for any loss, miss-delivery, delay or damage to any article/things/documents sent and no officer of the company is liable for any such loss or delay or damage, except to the extent of clause mentioned above in Sl.No.3. Afex Express India Pvt.Ltd has the right but not the obligation, to inspect any shipment without prior intimation to the consignor for checking the contents.

All matters of business should be settled within the jurisdiction of the Booking station. Proof of Delivery can be made available on customer’s request and such a request should be made with 30 days of the dispatch of the consignment. No claims will be accepted after the time limit. Parcels shall be accompanied by the following forms to meet the requirements of sales tax authorities. Kerala – 27B, UP – 31A, Gujarat – Invoice/Declaration, West Bengal way bill 42 (Octroi payable for Gujarat, Haryana, Maharashtra, Punjab and Rajasthan). Consignments addressed to a Post Box Number cannot be delivered.


  • Customs, Exports and Imports

    AFEX EXPRESS INDIA PVT.LTD., may perform any of the following activities on Shipper`s behalf in order to provide its services to the Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations, (2) act as the Shipper`s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to the Receiver`s import broker or other address upon request by any person who AFEX EXPRESS INDIA PVT.LTD., believes in its reasonable opinion to be authorized.

  • Unacceptable Shipments

    The Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if: It is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization) and any applicable government department or other such relevant organization; No customs declaration is made when required by applicable customs regulations; or AFEX EXPRESS INDIA PVT.LTD., decides it cannot transport an item safely or legally (such items include but are not limited to: animals, bullion, currency, bearer form negotiable instruments, precious metals and stones, firearms, parts thereof and ammunition, human remains, pornography and any illegal narcotics/drugs). .

  • Deliveries & Undeliverable

    Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered only to the Receiver`s address given by the Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Receiver personally. Shipments addressed to a central receiving area will be delivered to that area. If the Receiver refuses delivery or to pay for delivery, or the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, if the Receiver is not reasonably identified or located, AFEX EXPRESS INDIA PVT.LTD., shall make reasonable efforts to return the Shipment to the Shipper at Shipper`s cost, failing which the Shipment may be released, disposed off or sold by AFEX EXPRESS INDIA PVT.LTD., without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied towards service charges and other related administrative costs and the balance if any of the proceeds of a sale is to be returned to the Shipper.

  • Inspection

    AFEX EXPRESS INDIA PVT.LTD., has the right to open and inspect a Shipment without prior notice to the Shipper.

  • Shipment Charges & Billing

    AFEX EXPRESS INDIA PVT.LTD. Will levy, Shipment charges as calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by AFEX EXPRESS INDIA PVT.LTD., to confirm to this calculation. The Shipper shall pay or reimburse AFEX EXPRESS INDIA PVT.LTD., for all Shipment charges, storage charges, duties and incurred taxes for services provided by AFEX EXPRESS INDIA PVT.LTD., or incurred by AFEX EXPRESS INDIA PVT.LTD., on Shipper`s or Receiver`s or any third party`s behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport as described in Section 2.


    AFEX EXPRESS INDIA PVT.LTD., contracts with Shipper on the basis that AFEX EXPRESS INDIA PVT.LTD., liability is strictly limited to direct loss only and to the per kilo/Ib limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to AFEX EXPRESS INDIA PVT.LTD., attention before or after acceptance of the Shipment since special risks can be insured by Shipper. If a Shipment combines carriage by air, road or other mode of transport, it shall be presumed that any loss or damage occurred during the air period of such carriage unless proven otherwise. AFEX EXPRESS INDIA PVT.LTD., liability in respect of any one Shipment transported, without prejudice to Sections 7-11, is limited to its actual cash value and shall not exceed the greater of $US 100 or equivalent currency of the origin country: (or) $US 20.00/kilogram or $US 9.07/lb or equivalent currency of the origin country for Shipments transported by air or other non-road mode of transportation; (or) $US 10.00/kilogram or $US 4.54/lb or equivalent currency of the origin country for Shipments transported by road (not applicable to the US). Claims are limited to one claim per Shipment settlement which will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make its own insurance arrangements, failing which the Shipper assumes all risks of loss or damage. .

  • Time Limits for Claims

    All claims must be submitted in writing to AFEX EXPRESS INDIA PVT.LTD., within thirty (30) days from the date that AFEX EXPRESS INDIA PVT.LTD., accepted the Shipment, failing which AFEX EXPRESS INDIA PVT.LTD., shall have no liability whatsoever.

  • Shipment Insurance

    AFEX EXPRESS INDIA PVT.LTD., can arrange insurance for the Shipper covering the actual cash value in respect of loss of or physical damage to the Shipment, provided the Shipper completes the insurance section on the front of the waybill or requests AFEX EXPRESS INDIA PVT.LTD., and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.

  • Delayed Shipments

    AFEX EXPRESS INDIA PVT.LTD., will make every reasonable effort to deliver the Shipment according to AFEX EXPRESS INDIA PVT.LTD., regular delivery schedules, but these are not guaranteed and do not form part of the contract. AFEX EXPRESS INDIA PVT.LTD., is not liable for any damages or loss caused by delays.

  • Warsaw Convention

    If the Shipment is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention, if applicable, governs and in most cases limits AFEX EXPRESS INDIA PVT.LTD., liability for loss or damage.